Refund and Exchange Policy
Clear and fair policies for cancellations, refunds, and exchanges. We understand that plans can change and strive to be as flexible as possible.
Our Commitment to Fair Policies
We understand that travel plans can change unexpectedly. Our refund and exchange policy is designed to be fair to both our customers and our business, ensuring we can continue to provide excellent service while accommodating your changing needs.
Cancellation Timeframes & Refunds
Refund amounts depend on how much notice you give us before your tour departure
More than 48 hours
Full refund with no cancellation fee
24-48 hours
75% refund, 25% cancellation fee
Less than 24 hours
50% refund, 50% cancellation fee
No show / Same day
No refund available
Exchange Options
Sometimes changing your booking is better than cancelling. Here are your options
Change your tour date to any available date within 12 months
Conditions:
- Subject to availability
- Same tour type
- Price difference may apply
Switch to a different tour of equal or greater value
Conditions:
- Pay price difference if applicable
- Subject to availability
- Must be used within 12 months
Convert your booking to a credit voucher for future use
Conditions:
- Valid for 12 months
- Transferable to others
- Can be used for any tour
Special Circumstances
Certain situations may qualify for different refund terms
Weather Cancellations
Tours cancelled by us due to severe weather receive full refund or free rescheduling
Medical Emergencies
Medical certificates may qualify for full refund regardless of timing
Force Majeure
Events beyond our control (natural disasters, government restrictions) receive full refund
Vehicle Breakdown
Mechanical issues resulting in tour cancellation receive full refund or alternative tour
Contact Us
Call or email with your booking reference
Provide Details
Give reason for cancellation and any supporting documents
Processing
We'll process your request within 2 business days
Refund Issued
Refund processed to original payment method in 5-10 days
Need to Cancel or Change Your Booking?
Our friendly team is here to help you with cancellations, refunds, and exchanges. Contact us as soon as possible for the best options.