Privacy Policy
We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our services.
This privacy policy applies to all personal information collected by Pineapple Tours through our website, booking systems, and tour services. We are committed to transparency and protecting your privacy rights.
Information We Collect
We collect different types of information to provide and improve our tour services
- Name and contact details
- Email address and phone number
- Billing and payment information
- Emergency contact information
- Dietary requirements and accessibility needs
- Tour preferences and selections
- Booking dates and times
- Group size and composition
- Special requests and requirements
- Payment history and transaction details
- IP address and browser type
- Website usage and navigation patterns
- Device information and operating system
- Cookies and tracking preferences
- Location data (when permitted)
How We Use Your Information
We use your personal information for specific purposes with appropriate legal basis
Tour Operations
To provide and manage your tour bookings, communicate important information, and ensure safety
Customer Service
To respond to inquiries, provide support, and resolve any issues with your booking or experience
Marketing Communications
To send promotional materials and special offers (with your consent)
Safety & Security
To ensure passenger safety, emergency contact, and comply with legal requirements
Service Improvement
To analyze usage patterns, improve our services, and develop new tour offerings
How We Protect Your Information
We implement comprehensive security measures to protect your personal information
- SSL encryption for all data transmission
- Secure payment processing systems
- Regular security audits and updates
- Firewall and intrusion detection systems
- Data backup and recovery procedures
- Staff training on privacy and security
- Access controls and user authentication
- Regular privacy impact assessments
- Incident response procedures
- Third-party vendor security requirements
Your Privacy Rights
You have important rights regarding your personal information
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your data to another service provider
Restriction
Request limitation on how we process your personal information
Objection
Object to processing based on legitimate interests or for marketing purposes
Detailed Privacy Information
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy. Booking information is typically retained for 7 years for tax and legal compliance. Marketing preferences are retained until you withdraw consent.
Third-Party Sharing
We do not sell your personal information. We may share information with trusted service providers who assist with tour operations, payment processing, and customer service. All third parties are bound by confidentiality agreements and data protection requirements.
Cookies and Tracking
Our website uses cookies to improve functionality and user experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for booking functionality and cannot be disabled.
International Transfers
Your information may be processed in countries outside Australia where our service providers operate. We ensure appropriate safeguards are in place to protect your information during international transfers.
Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child, please contact us immediately.
Policy Updates
We may update this privacy policy periodically. Significant changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of the updated policy.
Contact Information
For privacy-related questions or to exercise your rights, contact our Privacy Officer:
Email: privacy@pineappletours.com.au
Phone: 0466 331 232
Mail: Privacy Officer, Pineapple Tours, Queensland, Australia
Questions About Your Privacy?
We're committed to transparency and protecting your privacy rights. Contact us if you have any questions or concerns about how we handle your information.