Accessible Tourism
We're committed to providing inclusive tour experiences for all guests. Discover our accessibility services and accommodations designed to ensure everyone can enjoy Queensland's beauty.
Our Accessibility Commitment
At Pineapple Tours, we believe that everyone deserves to experience the wonder of Queensland's attractions. We're committed to providing accessible tourism experiences that accommodate diverse needs and ensure all our guests can create lasting memories.
Wheelchair Accessible Vehicles
Our fleet includes wheelchair-accessible buses with hydraulic lifts and secure wheelchair spaces
- Hydraulic wheelchair lifts on select vehicles
- Designated wheelchair spaces with safety restraints
- Wide aisles and accessible seating areas
- Accessible restroom facilities on longer tours
Visual Accessibility
Services and accommodations for guests with visual impairments
- Audio commentary and detailed verbal descriptions
- Large print tour materials available
- Guide dog accommodation
- Tactile experiences where possible
Hearing Accessibility
Support for guests with hearing impairments
- Hearing loop systems on equipped vehicles
- Written tour information and maps
- Sign language interpreters (advance booking required)
- Visual alerts and information displays
Cognitive & Learning Support
Accommodations for various cognitive and learning needs
- Simplified tour information available
- Flexible pacing and rest stops
- Quiet spaces on vehicles when possible
- Patient and understanding staff training
Tour Accessibility Guide
Learn about accessibility features for each type of tour we offer
Accessibility Features:
- Wheelchair accessible buses available
- Audio commentary in multiple languages
- Flexible boarding at accessible stops
- Companion seating arrangements
Note: Most stops are wheelchair accessible. Some heritage locations may have limited access.
Accessibility Features:
- Accessible vehicle options
- Modified itineraries available
- Assistance with boarding/alighting
- Accessible attraction selections
Note: Accessibility varies by destination. We work to modify tours to meet individual needs.
Accessibility Features:
- Accessible cellar door selections
- Ground-level tasting areas
- Assistance with wine tasting
- Accessible restroom facilities
Note: Some wineries have limited accessibility. We select venues with best access options.
Accessibility Features:
- Accessible accommodation options
- Modified activity selections
- Extended time allowances
- Personal assistance coordination
Note: Requires advance planning. We work closely with guests to ensure suitable arrangements.
We proudly accept the Companion Card, providing free travel for essential companions of people with disabilities.
- Free companion travel on all tours
- No additional booking fees for companions
- Assistance with boarding and tour activities
- Dedicated seating arrangements
How to Book Accessible Tours
Follow these simple steps to ensure your accessibility needs are met
Contact Us Early
Reach out at least 48 hours before your tour to discuss your specific needs
Needs Assessment
Our team will discuss your requirements and available accommodations
Tour Customization
We'll modify the tour itinerary and arrangements to meet your needs
Confirmation
Receive detailed confirmation of all accessibility arrangements
Need Accessibility Assistance?
Our accessibility team is here to help you plan the perfect tour experience. Contact us to discuss your specific needs and requirements.